Privacy Policy

1. Introduction

Titan Global Consultants Ltd (“we”, “us”, or “our”) is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at https://titanglobalconsultants.com, engage with our services, or communicate with us.

2. Who we are

Titan Global Consultants Ltd is a private limited company registered in England & Wales under company number 16086888. Our registered office is located at 128 City Road, London, EC1V 2NX, United Kingdom. We act as a data controller for the personal data we collect through this website and during our professional engagements, in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and where applicable, the EU General Data Protection Regulation (EU GDPR) and the Privacy and Electronic Communications Regulations (PECR).

3. Scope of this Privacy Policy

This Privacy Policy applies to all personal information collected through our website, via direct communication (such as email or telephone), and during the provision of our accounting, tax, advisory, and finance operations services to clients across the United Kingdom, Ireland, the United States, and internationally.

4. Personal information we may collect

Depending on how you interact with us, we may collect the following categories of personal information:

• Identity Data: First name, last name, title, date of birth, and identification documents.
• Contact Data: Email address, telephone numbers, billing address, and business address.
• Professional Data: Job title, employer, industry, and business structure.
• Financial Data: Bank account details, payment information, tax reference numbers, and financial records necessary for us to provide our services.
• Technical Data: IP address, browser type and version, time zone setting, and device information collected automatically when using our website.

5. How we collect personal information

We collect personal information through direct interactions when you:

• Submit an inquiry through our website forms or external booking links.
• Engage us to provide professional services.
• Communicate with us via email, phone, or post.

We also collect Technical Data automatically as you interact with our website, primarily through cookies and similar technologies (managed via our consent-management platform). Furthermore, we may collect information from third-party sources such as public registers (e.g., Companies House) during our client onboarding process.

6. How we use personal information

We use your personal information to:

• Register you as a new client and manage our professional relationship.
• Provide requested accounting, tax, advisory, and operational services.
• Process payments and manage billing.
• Comply with our legal and regulatory obligations, including identity verification and anti-money laundering checks.
• Respond to your inquiries and support requests.
• Improve our website, services, and client experiences.

7. Lawful bases for processing

We will only process your personal information when we have a valid lawful basis, which typically includes:

• Performance of a Contract: Processing is necessary to deliver the services you have engaged us for.
• Legal Obligation: Processing is necessary to comply with legal or regulatory requirements (e.g., tax reporting, AML regulations).
• Legitimate Interests: Processing is necessary for our legitimate business interests, provided those interests do not override your fundamental rights.
• Consent: In specific scenarios, such as sending marketing communications or deploying non-essential cookies, we rely on your explicit consent.

8. Marketing communications and consent

We may use your Identity and Contact Data to send you insights, updates, and marketing communications if you have explicitly opted in to receive them. You have the right to withdraw your consent and unsubscribe from marketing communications at any time by following the opt-out links included in our messages or by contacting us directly.

9. Client onboarding, AML and identity verification

To comply with UK regulations, we must conduct due diligence checks before formally engaging new clients. This involves processing personal data to verify identities, establish beneficial ownership, conduct sanctions screening, and potentially assess source of funds. This processing is strictly necessary for compliance with our legal obligations. Please review our AML Notice for further details.

10. Sharing personal information

We may share your personal information with trusted third parties under strict confidentiality agreements, including:

• Professional advisers (such as legal counsel) acting as joint controllers or processors.
• Service providers who provide IT, system administration, secure document management, and cloud accounting systems.
• Regulatory authorities, law enforcement, or government bodies where required by law.

11. Third-party platforms and service providers

Our website may contain links to external booking platforms, Typeform inquiry forms, or social media networks such as LinkedIn and Facebook. Bookings and inquiry forms may be handled through trusted third-party platforms, which process information under their own privacy notices and terms. We encourage you to read the privacy policies of any third-party website or platform you visit.

12. International transfers

Titan Global Consultants Ltd operates internationally. Where personal information is transferred outside the United Kingdom or the European Economic Area (EEA), we ensure a similar degree of protection is afforded to it by ensuring appropriate safeguards are considered or implemented, such as utilizing standard contractual clauses or relying on adequacy decisions.

13. Data retention

We will only retain your personal information for as long as reasonably necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting, or reporting requirements. Typically, client files are retained for up to seven years after the conclusion of an engagement to comply with UK statutory requirements.

14. Data security

We practice GDPR-conscious data handling and employ secure client onboarding processes. We have put in place appropriate security measures, including SSL encryption and secure cloud technologies, to prevent your personal information from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed.

15. Cookies and similar technologies

Our website uses cookies and similar technologies. We use Cookiebot by Usercentrics to manage cookie consent and provide a cookie declaration. Cookiebot may process consent-related information such as your consent status, consent ID, timestamp, browser/device information, and related technical data required to manage consent across the site. For detailed information on the cookies we use and how to adjust your preferences, please see our Cookie Policy.

16. Your data protection rights

Under data protection laws, you have rights including:

• Request access to your personal information (a data subject access request).
• Request correction of incomplete or inaccurate data.
• Request erasure of your personal information where there is no good reason for us continuing to process it.
• Object to processing of your personal information where we rely on a legitimate interest.
• Request restriction of processing of your personal data.
• Request the transfer of your personal data to you or a third party.
• Withdraw consent at any time where we are relying on consent to process your data.

17. AI & Automation Disclosure

Titan Global Consultants may use automation and artificial intelligence technologies to enhance operational efficiency, content development and service delivery. Human oversight remains an integral part of our processes.

18. Complaints procedure

If you have any concerns regarding our handling of your personal data, we encourage you to contact us first so we can address your concerns. You also have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues.

19. Changes to this Privacy Policy

We keep this Privacy Policy under regular review and may update it periodically to reflect changes in our practices or legal requirements. Historic versions can be obtained by contacting us.

20. Contact details

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

• Email: info@titanglobalconsultants.com
• Post: Titan Global Consultants Ltd, 128 City Road, London, EC1V 2NX, United Kingdom